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I want to start off with thanking my clients for your continued support and business throughout the years.  Without your support, I would not be able to confidently stand behind these policies. These policies are in place to keep my business running smoothly and on time, allowing me to give each client the attention and customer service they deserve. 

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CANCELLATION/NO SHOWS

- Cancellations less than 24-hours before the appointment will result in a 25% of total booked services cancellation charge + 3% processing fee.* 

- Failure to show up for appointment within first 15 minutes of originally scheduled time will result in a 25% of booked services no show charge + 3% processing fee.** 

 

If a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for me to book another appointment. Of course emergencies happen and I will try to accommodate the best I can. I do keep a record of cancellation reasons to prevent abuse of the system. 3% processing fee is non-refundable. Please feel free to reach out if you have any questions regarding any of these policies.

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CHILDREN

My concerns are for the safety of your children.

I understand how challenging it is finding time to spend for yourself. I also understand that your “me time” does not always align with your hair appointments. However, my policy strictly prohibits unsupervised children in the salon. In the event you must bring a young child into the salon, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the salon cannot provide childcare services. Also, young children in carriers/strollers may not be placed near the service areas or held in the lap.

I kindly request ONLY those receiving services be present in the service areas. Older children, (12+) capable of sitting quietly and unsupervised, may wait in the provided seating area. While this policy helps ensure that all guests enjoy a relaxing salon experience, it was created with your child’s safety in mind.

Our salon is not child-proof. Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children. I do understand emergencies can and do happen. I will work with you to accommodate your situation.

I greatly appreciate your compliance with the child safety policy.

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*Extenuating Circumstances will be considered at my discretion: Death,
serious illness, government mandated obligations. 
** Failure to notify me of a potential late arrival of more than 15 minutes 
may result in my inability to perform your  service. If you immediately
inform me of your late arrival we can discuss your options.

 

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